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Milnes, David's avatar

Fantastically written, as always Neil. Thank you!

I think there is something in the area of misaligned incentives through enthusiasm i.e. wanting to do something because we can (and it is fun to do) as opposed to really understanding the value. That is why I think lean training is so important. That provides the structure for assessing an improvement opportunity rather than a more ad-hoc approach. That will ultimately help people make better decisions, chase the improvements that add value, but also have the right business support in place.

That said, there is a place for experimenting and testing ideas. So to avoid hampering innovation there needs to be an understanding of the difference between the two and when to stop experimenting and bring in the lean improvement process.

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